Refund policy

food safety comes first

plainly is a packaged food product. for hygiene and safety reasons, we cannot accept returns of opened packs, and we cannot resell any pack that has left our custody. this is standard for food products and we hope you understand why.

what we do replace or refund

we'll replace or refund your order, no questions asked, if:

• the pack arrived damaged, torn, or leaking
• the pack was sealed but the product inside was spoiled, stale, or off
• you received the wrong flavour or the wrong number of packs
• your order never arrived

how to raise it

write to us at support@plainlysnacks.com within 48 hours of delivery, with:

• your order number
• a photo of the pack (including the batch number and best-before date printed on it)
• a short note on what's wrong

we'll respond within 2 business days.

resolution

once we've reviewed your claim, we'll offer either a replacement dispatched free of cost, or a full refund to your original payment method. refunds are processed within 5–7 business days of approval; your bank may take a few days more to reflect it. for cod orders, refunds are made by bank transfer or upi — we'll ask you for those details.

cancellations

you can cancel your order any time before it's dispatched by writing to support@plainlysnacks.com. once an order is dispatched, it can't be cancelled — but the replacement and refund terms above still apply.

what isn't covered

• opened packs, unless the product inside was spoiled or incorrect
• claims raised more than 48 hours after delivery
• packs damaged after delivery through storage or handling at your end
• "changed my mind" returns on food products
• flavour preference — we've described each flavour honestly on the site; taste is personal, and we can't refund a flavour you didn't enjoy. tell us anyway, we do read the feedback.