Privacy policy

who we are

this website is operated by SMPR FOODS, C-501 Parsh Elegance, Bhardwadi Road, Near Navrang Cinema, Opp Navnit Society, Andheri West, Mumbai, Maharashtra 400058. we can be reached at support@plainlysnacks.com.

what we collect

when you place an order, we collect your name, delivery address, email address, phone number, and order details. payment information is collected and processed directly by our payment gateway — we never see or store your card details, upi id, or bank credentials.

when you browse the site, we collect standard technical information: your ip address, browser type, device, pages viewed, and how you arrived at our site. this comes to us through cookies and analytics tools.

if you subscribe to updates, we collect your email address.

why we collect it

  • to process, pack, and deliver your order
  • to send order confirmations, tracking updates, and delivery notifications
  • to respond to your questions and resolve complaints
  • to understand how our site is used so we can improve it
  • to send you marketing emails, but only if you've opted in
  • to comply with tax, food safety, and other legal obligations

who we share it with

we share the minimum necessary with:

  • our payment gateway, to process your payment
  • our logistics and courier partners, to deliver your order
  • our website and email platforms, which store data on our behalf
  • authorities, where we're legally required to disclose

we do not sell your personal data to anyone.

cookies

our site uses cookies to keep your cart working, remember your preferences, and measure site traffic. you can block cookies in your browser settings, but parts of the site may stop working properly.

how long we keep it

we keep order records for as long as required under applicable tax and food safety law, and marketing contacts until you unsubscribe.

your choices

you can ask us to show you what personal data we hold about you, correct anything inaccurate, or delete your data where we're not legally required to keep it. you can unsubscribe from marketing emails using the link in any email, or by writing to us. write to support@plainlysnacks.com for any of the above.

children

our site isn't directed at children under 18, and we don't knowingly collect their data.

changes

we may update this policy. the current version is always the one on this page, and the date below tells you when it last changed.

last updated: 28 october 2026